Cultural Responsiveness & Counseling Skills for Transformational Practice

Updated: Jul 29

Join us for the MSHA Summer Webinar!

When: August 7, 2021 at 9:00am to 2:15pm MTN

Where: Zoom link will be sent to registrants for live participation

Recorded Session: See link and information at the bottom of this page.



Amber Franklin, Ph.D., CCC-SLP


Racial health disparities are observed in fields as diverse as nursing, social work, and speech pathology and audiology. In this interactive presentation, participants will learn about the social factors that contribute to racial health disparities. Participants will also explore how the framework of cultural humility can be used to address health inequities in their profession and their communities.

Participants will be able to: 1) Identify social factors that contribute to racial health disparities. 2) Explain the difference between cultural competence, cultural responsiveness, and cultural humility. 3) Discuss strategies to address health disparities in our communities and in Communication Sciences and Disorders.

Time Ordered Agenda

5 minutes - Introduction

30 minutes - Social determinants of health

30 minutes - Cultural humility framework

10 minutes - Breakout group discussion

30 minutes - Strategies and somatic responses to strategies

10 minutes - Discussion small group and large group

5 minutes - Conclusion and wrap-up

Dr. Amber Franklin is an associate professor of Speech Pathology and Audiology at Miami University, located in Oxford, Ohio. She received her Ph.D. from the University of Washington in 2009. Her research and teaching interests include cross-linguistic and child phonology, English pronunciation instruction, Eastern Caribbean English dialects, and cultural and linguistic diversity. She is a 2018, Ohio Life Magazine, Excellence in Education Honoree and has received a Senatorial Citation from Ohio’s General Assembly and a Mayoral Citation from the City of Oxford for her commitment to diversity, equity, and inclusion.

Disclosures: Dr. Franklin is receiving an honorarium from the Montana Speech Language Hearing Association for this presentation. She has no non-financial relationships to report.


Kirsten Murray, Ph.D., LPC


This session introduces 10 basic counseling skills that strengthen the therapeutic alliance and address complex dynamics that include: resistance, impasse, grief and loss, and encounters with “isms.” Participants will understand the efficacy of a strong therapeutic relationship and the counseling skills necessary to establish an effective presence with clients, patients, and their families.

Participants will be able to: 1) Understand the efficacy of the therapeutic relationship. 2) Identify 10 core counseling skills, including: empathic response, paraphrasing, feeling reflections, immediacy, encouragement, active listening, genuine and congruent presence, respect for the client/patient, open questions, and broaching. 3) Apply the 10 core counseling skills to assist in complex cases (addressing resistance, grief and loss, “isms,” and impasse).

Time Ordered Agenda

10 minutes – Introduction

20 minutes – Overview of the therapeutic alliance.

90 minutes – Introduce and demonstrate 10 core counseling skills.

50 minutes – Apply counseling skills to case studies and role plays.

10 minutes – Summary, Conclusion, and Questions

Kirsten Murray, Ph.D., LPC is Professor and Chair of the Department of Counseling at the University of Montana. Kirsten has 19 years of counseling experience specializing in work with couples and families. As a counselor, she has treated individuals with acquired and developmental disabilities and their family caregivers. Her areas of academic interest include counselor preparation, supervision, and social justice issues in counseling. She is the recent author of the book Strong Couples: Basic Skills that Elicit Connection and Transform Relationships.

Disclosures: Dr. Murray is receiving an honorarium from the Montana Speech Language Hearing Association for this presentation, and is receiving a salary from the University of Montana. She has no non-financial relationships to report.

These sessions will be recorded and made available for asynchronous participation on August 14-24. To register for the recorded sessions


The live webinar on Cultural Responsiveness & Counseling Skills for Transformational Practice will be recorded and available for viewing for 10 days (August 14-24). Registrants will need to complete viewing of the recorded webinar during this time and submit a self-study assessment by August 24, 2021 to receive CEU credit. A link to the recording and the assessment will emailed to registrants on August 14.

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